Responsible Gaming at badbaje

Age Restriction Policy

Age verification is conducted as part of the Know Your Customer (KYC) process. All new players are required to submit a valid government-issued identity document — such as a National ID card, passport, or driving licence — that confirms both their identity and their date of birth. Accounts that cannot be verified as belonging to a person aged 18 or over will be suspended and any outstanding balances will be handled in accordance with the badbaje Terms & Conditions.

badbaje takes the prevention of underage gambling extremely seriously. We run age-verification checks at multiple stages of the player journey — at registration, at the first deposit attempt, and during periodic account reviews. This layered approach is designed to catch attempts to circumvent age controls. Any account found to belong to a person under the age of 18 will be permanently closed immediately upon discovery.

If you are a parent or guardian and you suspect that a minor in your household may have accessed or attempted to access the badbaje platform, please contact us at support@badbaje without delay. We will investigate promptly and take all necessary steps to prevent further access from that device or account.

Recognising Problem Gambling

For the great majority of players, gambling on badbaje is a form of entertainment — an enjoyable way to engage with cricket betting, slots, live casino, and other games during leisure time. However, badbaje recognises that for some individuals, gambling can develop into a problem that causes harm to themselves and those around them.

Problem gambling is characterised by a loss of control over gambling behaviour. It is not defined by how much money a person spends, but by whether the gambling activity is having a negative impact on the person's finances, relationships, work, mental health, or daily life. The earlier a problem is identified, the more effective the available support tends to be.

The following self-assessment checklist is intended to help you reflect honestly on your gambling behaviour. If several of these statements apply to you, we strongly encourage you to use the responsible gaming tools available on badbaje and to reach out to our support team or an external counselling service.

Responsible Gaming Tools

badbaje provides a suite of responsible gaming tools that give players direct control over their gambling activity. These tools are available free of charge to all registered players and can be activated at any time by contacting the support team via live chat or email. You do not need to give any reason or justification to use any of these tools — simply request the one that best suits your needs.

Deposit Limits

Deposit limits are one of the most practical and effective responsible gaming tools available on the badbaje platform. By setting a deposit limit, you establish a hard ceiling on the amount of money you can load into your badbaje account over a given time period. This helps you maintain a pre-defined gambling budget and prevents impulsive over-depositing during a session.

Deposit limits on badbaje can be configured across three time horizons:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods — bKash, Nagad, Rocket, Visa, Mastercard — within a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total amount you can deposit within a rolling seven-day window. This limit is particularly useful if your gambling tends to be concentrated on specific days such as BPL match days or IPL fixtures.
• Monthly deposit limit: The maximum total amount you can deposit within a calendar month. A monthly limit is the most effective tool for players who want to set a firm overall gambling budget in Bangladeshi Taka.

Deposit limits take effect immediately once set. You may reduce a limit at any time and the reduction will apply instantly. Requests to increase an existing limit or to remove a limit entirely are subject to a mandatory cooling-off period before they take effect — this delay is intentional, giving you time to reconsider before more funds become available for deposit.

Self-Exclusion

Self-exclusion is a formal arrangement through which a player requests that badbaje close their account and prevent any re-registration or re-entry to the platform for a defined period. It is the most robust responsible gaming tool available and is recommended for players who feel that their gambling has become a serious problem that they cannot manage through lighter-touch measures such as deposit limits or time-outs.

badbaje offers two categories of self-exclusion:

• Fixed-period self-exclusion: Account closure for a defined period of six months, one year, two years, or five years. During a fixed-period self-exclusion, your account is closed and you will not be able to log in, deposit, or place bets. At the end of the exclusion period, your account will remain closed until you make a positive request to reopen it — re-access is not automatic.
• Permanent self-exclusion: A permanent, irrevocable closure of your badbaje account. This option is available to any player on request and is the appropriate choice for players who feel they need a complete and indefinite break from all gambling activity on the platform. Permanent self-exclusion cannot be reversed.

Self-exclusion requests are processed by the responsible gaming team and take effect within 24 hours of the request being received. Any account balance outstanding at the time of exclusion will be processed for withdrawal to the player's registered payment method in accordance with standard withdrawal procedures.

During a self-exclusion period, badbaje will suppress all marketing communications to the excluded player. If you receive any promotional material from badbaje during your self-exclusion period, please report this to support@badbaje immediately so we can investigate and correct the issue.

Time-Out Features

A time-out is a shorter, temporary break from the badbaje platform. It is designed for players who feel they need a pause from gambling but do not require a longer-term self-exclusion. Time-outs are particularly useful if you have been gambling more than usual during a specific period — for example, during a BPL cricket tournament, Eid holidays, or other occasions when gambling activity tends to increase.

During a time-out, your badbaje account is suspended. You will not be able to log in, make deposits, or place bets for the duration of the time-out period. The available time-out durations on badbaje are:

• 24-hour time-out: A one-day break. Useful for players who want to pause after a session that felt out of control, or before making a decision about longer-term limits.
• 48-hour time-out: A two-day break. Gives a player a weekend or short period away from the platform without a longer commitment.
• One-week time-out: A seven-day break from all gambling activity on badbaje. Recommended for players who notice a pattern of extended play sessions.
• One-month time-out: A 30-day break. The most substantial time-out option, giving players meaningful time and distance to reassess their gambling habits before deciding whether to return to the platform.

Time-outs take effect immediately upon request and cannot be shortened or cancelled once activated. At the end of the time-out period, your account will not reopen automatically — you will need to contact the support team to request reactivation. This deliberate friction is designed to ensure that the decision to resume gambling after a break is a conscious, considered one.

Underage Player Protection

Protecting young people from accessing gambling content is a core responsibility that badbaje takes with the utmost seriousness. Bangladesh has a significant population of young people, and badbaje is committed to ensuring that minors cannot access the platform, either deliberately or inadvertently.

The following measures are in place to protect underage individuals from the badbaje platform:

• Mandatory KYC at registration: All new players are required to complete identity verification before their account is fully activated. This process requires submission of a government-issued ID document confirming the player's date of birth. Accounts cannot be fully funded or used for betting until KYC is complete.
• Date-of-birth verification at registration: Players are required to enter their date of birth during the sign-up process. Any entry indicating an age below 18 results in the application being rejected immediately.
• Periodic re-verification: badbaje may request additional identity verification from existing players at any time, particularly where account behaviour raises questions about player age.
• Device-level filtering guidance: Parents and guardians are strongly encouraged to use device-level parental control software to prevent minors from accessing gambling websites. Tools such as content filtering applications on Android and iOS devices, and parental control settings on Windows and macOS computers, can restrict access to gambling platforms at the operating system level.
• Immediate account suspension on suspicion: If badbaje has any reason to suspect that an account may be operated by a person under the age of 18, the account will be suspended immediately pending verification. All funds will be held until the investigation is complete.

If you share a device with family members — including younger siblings, children, or teenagers — please ensure that you log out of your badbaje account after every session and that your login credentials are not stored in the browser or accessible to others. Your responsibility as an adult player includes taking reasonable steps to prevent minors in your household from accessing your account.

Support & Help Resources

If you are concerned about your own gambling behaviour, or about the gambling behaviour of someone you care about, you do not need to face it alone. badbaje's responsible gaming team is trained to listen without judgement and to help you access the most appropriate tools and resources for your situation.

The following types of support are available to badbaje players:

• badbaje Responsible Gaming Team: Our dedicated support team is available 24/7 via live chat and email. They can activate any of the responsible gaming tools described on this page, discuss your concerns in confidence, and refer you to appropriate external resources if needed.
• Account activity review: Request a full breakdown of your betting history and financial transactions on the platform. Seeing your actual activity data — rather than relying on memory — can be a powerful first step in understanding the true scale of your gambling.
• Voluntary account closure: If you decide that you want to stop gambling on badbaje, you can request an immediate account closure at any time for any reason. No cooling-off period is required for account closure requests made on responsible gaming grounds.
• Referral to counselling services: For players who need professional support beyond what a gambling platform can provide, the badbaje team can signpost you to appropriate resources. Problem gambling is a recognised condition, and professional counselling services exist in Bangladesh and internationally to help those affected.

badbaje is committed to the continuous improvement of its responsible gaming programme. We regularly review our tools, policies, and player-monitoring processes to ensure that they reflect current best practices in player protection. If you have suggestions for how badbaje can improve its responsible gaming provision, please share them with us at support@badbaje.

Please remember: gambling should always be an enjoyable leisure activity — never a way to make money, escape problems, or cope with stress. Set your limits before you play, stick to them, and take regular breaks. Play for fun, play within your means, and play on badbaje responsibly.